Frequently Asked Questions
What is your Return Policy?
There are NO REFUNDS. EXCHANGE ONLY within 7 days of purchase or receiving an order on all unworn, unaltered items with all original tags attached. No refunds or exchange for any special orders.
What is your Shipping Policy and how soon will I receive my order?
We ship via Canada Post. Please allow 5-9 business days for delivery. Kindly note that actual delivery times and costs are subject to change based on weight and location. We will be able to email you once your order has been processed and roughly when the order will arrive.
We offer In-Store Pickup as a shipping method at checkout. It's Free!
Please note that you will need to fill in all your information including your shipping address. Our website is powered by Shopify, and unfortunately at this time, to offer free store pickup to our customers the checkout process must be completed as usual, including billing and shipping addresses. As soon as we process your order, you will receive a confirmation email.
If you have any questions, please feel free to contact us via email firstname.lastname@example.org or telephone at 905-240-5439. We will be happy to help you.
What is the biggest size you carry?
We start from infants to teenagers. We have suits and dresses available for Grade 8 Graduation. Even available for formal events for freshmen in high school.